I ordered 50 Diamond Napkin Ring Holders from favorfrenzy.com and after not recieving anything after three weeks I contacted them to get a tracking number on my order. They said they would check on the package for me and said that for an unknown reason the packaged was being sent back to them and they refunded my money that day, without trying to solve the problem.
I tried contacting them several times after that, because I checked my address and it was correct.
They made no attempt to contact me again and they issued the refund just 2 days before my event! I found someone else who was willing to overnight the things I needed, lucky.